How can we help?

Below is a list of our help sections, click on the section that your question relates to for a list of our most frequently asked questions. If you can’t find what you are looking for or have any feedback please contact us.

Trending articles

You can find your order details in the confirmation email and receipt that we will provide you with or view it in “Your Account” page on our platform.

Our drivers can now bring your groceries into your home or to a location of your choice. If you prefer, you can take crates into your home or unpack them into your own reusable bags on your doorstep. Please let your driver know when they arrive with your delivery and they’ll be happy to help you.

We highly advise you to review the items upon receiving them at the door. However, if for any reason you were unable to review the products at the time of delivery and a certain product is incorrect or damaged, please contact us for a replacement or refund. GoFresh will initiate the required action immediately; given that, the issue is reported within 24 hours.

When you’ve successfully completed an order, we’ll show you an order confirmation page as well as sending you a confirmation email containing your order details.

Can’t see the email? You may need to double check your Junk folder. Some customers with active junk filters turned on may not receive confirmation emails.

We will only be delivering in your area on a set day each week. Your delivery day and time depends on where you live. Our routes are planned to minimise carbon emissions and food miles. This also means we can’t offer delivery time slots.

Please enter the delivery postcode on our checkout page to see if we deliver in your area.

As your shopping comes from one of our local stores, sometimes products you ordered are unavailable.

If this happens, we will try to replace that product with a substitute product. We will always charge you the price of the substitute product.

If you’re having trouble signing in, try to reset your password. It’s faster to get your reset code by text. Email can take up to an hour to arrive and may get stuck in a junk or spam folder.

There is a minimum order value of Tk200.

If no one is at home during the agreed delivery time, we will do our best to contact you and reschedule the delivery at another preferred time. If we are unable to reach you, your order will be cancelled.

Still have a question?

Please contact us for more information.

Get in touch