FAQs

Afraid not. We’re an online company, so all orders must be placed through our website or facebook page.

We currently operate in Bangladesh, covering majority of the areas through a wide network of partner supermarkets. You may refer to our app or website in order to browse through the locations where the service is available.

At GoFresh we do our outmost to deliver within the promised time. Depending on your location, the delivery times may vary from shop to shop. When you submit an order, you will see a confirmation screen displaying the estimated delivery time.

If no one is at home during the agreed delivery time, we will do our best to contact you and reschedule the delivery at another preferred time. If we are unable to reach you, your order will be cancelled.

When you’ve successfully completed an order, we’ll show you an order confirmation page as well as sending you a confirmation email containing your order details.

Can’t see the email? You may need to double check your Junk folder. Some customers with active junk filters turned on may not receive confirmation emails.

Yes, to view the status of your order, enter the order status screen.

You can view your receipts on the website. If you’d like to print a receipt from a previous order, simply click on the ‘Orders’ tab and find the order you’re looking for. There’ll be a ‘Print’ link under the receipt column, click on it to print a copy.

We accept Visa, MasterCard, Visa Delta and Visa Debit. You can also pay with bKash and other mobile payment methods.

The delivery charge depends on the day and time of your slot, and the value of your order.

If your order is less than Tk 1000, there’s a minimum charge of Tk 30 and a maximum of Tk 50. For standard orders of Tk 1000 or more, you may be offered free delivery. 

Depending on your location, the minimum order may differ.

Please fill in our contact us form. This will allow us to prioritise your query and deal with it as quickly as possible.

To cancel or modify your order please contact us immediately at contact@gofresh.com.bd

We highly advise you to review the items upon receiving them at the door. However, if for any reason you were unable to review the products at the time of delivery and a certain product is incorrect or damaged, please contact us for a replacement or refund. GoFresh will initiate the required action immediately; given that, the issue is reported within 24 hours.

If you’ve received an order in the last 48 hours, you can request a refund through our website or app. Simply select the ‘Request refund’ link from the Orders page and follow the instructions.

If more than 48 hours have passed and you don’t see the ‘Request refund’ link, please fill in our Contact Us form. This will allow us to prioritise your query and deal with it as quickly as possible.